FAQ

Please use our free consultation service and email us the photo before you submit an order. One of our artists will review the photo and let you know if it is suitable.

The preferred file type for uploading your photos is JPEG.

Please email us the photograph if you are unsure of its suitability.

For paintings it is enough if the quality of the photo allows the artist to clearly see the details of your photo - but here are a few tips on what you should look for: 

1. Send photos that flatter the photographed person. If you don't like the way you look in the photo, if you think that your smile doesn't look real, or your nose looks too big, try to pick another photo. Don't expect the artists to make the person look much better than he looks in the photo.

2. Try to send photos with the highest resolution. If your photo is less than 100 KB size, its resolution may be too low and our artists may have difficulties in making a good painting from a photo which doesn't clearly show details. We require all photos to be clear enough so that our artists can zoom in on the finer details of the face, particularly the eyes, nose and mouth. If these areas are blurry or pixilated, it will make it difficult for our artists to create a realistic portrait for you.

3. Pay attention to the background. You have a beautiful photo of your little boy for example, but the background is filled with details that will detract from the painted portrait. In such a case, you can tell our artists to use a one color background of any color you choose or simply let the artist decide. Just mention it in the comments box, right after you upload the image.

4. If your photo was taken on a digital camera, be sure to send us the original file from the camera itself but not a re-sized version.

5. If you are scanning a hard copy of a photo, be sure that your scanner's settings are set at the highest quality/resolution possible. Please be aware that social media sites, such as Facebook, shrink your photos as they are uploaded, so it is extremely important that photos taken from a social media site are clear.

6. If you are not sure whether your photo is clear enough for our artists, please email us your photo at info@thecanvastalk.com for a free consultation. After you place an order, we will notify you if we require a better quality photo before beginning your artwork.

Yes, you can. During the order process you will find a comments box, where you will be able to explain what your special requests are. We can combine figures from different photos into one painting, change the background, eliminate or add figures and objects and create color paintings from black and white photos.

Please provide as much details as possible (like: "The dress should be Pink and the eyes should be Blue").

Yes, we can. You can upload or send several photographs via email and have subjects from each photo placed together into a single painting. Simply give us detailed instructions when placing your order, by using the comments text box.

We feel this is a matter of personal taste. This is why we suggest that you browse the internet and check out the differences between the various mediums that we offer. The most popular mediums among our customers are Oil and Charcoal.

If you do not have the luxury of time, then we suggest you opt for acrylic or charcoal paintings. The artwork can be finished within 2-3 days because the paints will dry instantly. Oil paintings will typically need 10-11 days for drying, post which we can ship it to you.

Yes! We do it at no extra cost. We offer two options. If you would like us to pick a suitable background, we are happy to do so or alternatively you can send in another photo as background. When you place your order you will see a comment text box which allows you to let us know of any changes you wish to have done to your photo including the background.

When we write 12"x16" we refer both to 16"x12" and 12"x16". If you send us a horizontal image, the item you'll receive will be horizontal. If you send a vertical photo, it will be vertical. If you prefer your vertical photo to be horizontally or the other way round please inform us about it in the comment section during the order process.

Our paintings vary in cost depending on the chosen medium, size and framing method chosen.

The most complicated part of a painting are the subjects (people/pets). Painting the faces or detailed features from the photo is the most delicate task, and this takes considerable time. For this reason, we need to know the number of subjects in the painting, so that we are able to determine the complexity of the painting, and price it accordingly.

If your photo is of a house/vehicle/landscape please choose landscape as the type. When choosing to have people or pets painted, you will need to count the number of people or pets present. The number of subjects is tallied based on the number of people or pets present in the photo that you want painted and does not count background images such as houses, trees, cars or other buildings.

Go to our price page for further information.

No, we don't charge extra. All modifications are free of charge.

1) Credit Card: Pay directly on our website using your credit card

2) PayPal: Pay with your PayPal account or if you do not have an account you may still use your credit card by clicking on ‘Don`t have a PayPal account?’ link.

3) Direct Bank Transfer: Please email us for our bank account details.

Yes for our paintings we do offer an express service. For only 15% more, you can order an express service which will give your order a priority over other orders and will improve the turnaround time. 

Oil Painting - 21 days (Creating Artwork) + 3 days (Shipping Time)

** Turnaround time is high, due to the drying time required for oil paints.

Acrylic Painting - 10 days (Creating Artwork) + 3 days (Shipping Time)

Charcoal Sketch - 4 days (Creating Artwork)  + 3 days (Shipping Time)

Please allow a few days from the day you confirmed your order until we ship it and send you the shipping notification. We need to make sure that the painting is dry and if applicable, framed before we can ship it.

We primarily ship through TNT, however in some instances we ship via USPS or UPS. Shipping prices and delivery times can vary based on the size and weight of your package. So, please keep in mind that if you purchase a very large framed artwork, your expedited shipping option may only cover the cost of standard ground.

To help us get you your artworks on time, please be sure to let us know if you have a particular date you need your artwork by. With this information, we will work with you to get you your artwork on time. Without this information, we can only ship artwork in the order in which they are received and for the amount paid for during the checkout processes.

The Canvas Talk has no control over additional custom or duty fees that may be charged by our shipping carriers.

Yes, we ship orders internationally. We do not recommend purchasing a framed artwork due to the larger likelihood of damage while shipping and increased shipping costs.

The Canvas Talk has no control over additional custom or duty fees that may be charged by our shipping carriers.

You sure can! When placing your order, you are asked if your billing and shipping addresses are the same. If you would like it shipped somewhere other than your billing address, simply provide the correct shipping address at that time. If you have already placed your order and would like to change your shipping address, please email us at info@thecanvastalk.com or call us at 0044 772 151 5192 before the artwork is shipped.

If you would like a gift note included in any of your orders, please email us with the short message you would like included and we will ship the artwork with the note.

You will receive an email when your package is shipped that will include all tracking information. If there is a problem with your shipment, please contact us at info@thecanvastalk.com or call us on 0044 772 151 5192.

If your artwork is damaged during shipping, just give us a call and we will be happy to replace your damaged artwork. We do not require damaged items to be returned, however we ask that you provide photos of the damage so that our shipping department can handle the claim process with our carrier.

Simply call us within 7 days of delivery to let us know that you will be returning it. As long as we hear from you, and then receive your returned artwork within 14 days of the original delivery date, we will refund you in full for the artwork.

(Shipping charges do not apply and cannot be refunded)

Yes. Once the painting from your photo is ready, we will contact you to review it. If you feel that any modifications should be made, we receive your feedback, make the requested modifications and send it back to you for confirmation. The painting will be shipped to you only after you approve it.

To view the status of your order, please login to your account here using the order number provided to you. You will see the status in the main view of your account.

You can order a custom size. To do this, simply choose the size which is closest to the one you wish to order in the list of sizes on this page and in the comments text box at the bottom of the page, let us know the exact size that you want. We will then contact you with the updated price for your custom size.

Yes it is. All the information and photographs gathered through our secure server will be used solely to process your orders. We will never sell or share your private information with any 3rd party.

Yes. All of our artist were traditionally trained at top art universities and have been painting since the last 7-10 years.

After we receive your photo and it is suitable for creation, we will then charge you for your artwork and the creation process will begin. Once the artist has completed your artwork, you will receive a preview via email. From there, you can either submit a modification request or approve the artwork.

Creation times vary depending on the type of artwork you have ordered. All creation times begin upon receipt of your order, photo, and payment.

Acrylic Painting and Charcoal Art:

3 -7 business days

Traditional Oil Painting:

10 – 12 business days

If you are unhappy with your preview, you have a few options. We can recreate your artwork using a different artist and/or photo at no additional charge, or we can cancel your order and issue you a full refund. Please see our Guarantee page for more details.

Please email us and we will get back to you within 24 hours.

A contemporary trend is hanging a canvas artwork without a frame, by having the printed canvas image stretched around wooden stretcher bars. Gallery wrap means to allow for 1-2 inch color bleeds on all sides of the artwork. Since the sides of the artwork will have a finished edge, it allows the artwork to be displayed without a frame.

We would recommend the following suggestions to prolong the life of your artwork:

• Avoid touching the canvas surface.

• Do not hang your artwork in direct sunlight to avoid fading over prolonged exposure.

• Do not hang your artwork in a hot or humid area, such as above an active fireplace or in a bathroom.

• Feather dusting is recommended. Do not use water or cleaning agents on your artwork